Appointments
Phone appointments can be made from 9AM each day, just call 03 566 9090 or Online at Manage My Health.
Making an appointment
When making an appointment, please:
- Where possible, plan ahead of time
- Indicate clearly your name, address and file number (if known)
- Advise if more than one family member will require an appointment at this time
- Give us an indication of the problem, While this is kept confidential this will help us allow the provision of extra time
- Staff endeavour to be on time, but at times due to the workload being unpredictable, there can be delays.
- Your patience is appreciated but if you have concerns discuss this with the Reception Team.
Other useful numbers
- Healthline, for health information: 0800 611 116
- For Emergencies, Dial: 111
Cancellation & Missed Appointments Fee
A cancellation is considered late when the appointment is cancelled less than 24 hours before the scheduled time. A no-show is when a patient misses an appointment without cancelling or arriving more than 5 minutes late. In either case, we will charge the patient a $25 fee.
For new patients’ first appointments, a no-show or late cancellation will result in a full charge of the new patient fee. This fee may be waived at our discretion for emergency reasons. To view all our fees.