Privacy Policy
Overview
This Privacy Policy explains how Cardrona Doctors collects, uses, stores, and discloses personal information when you visit our website, contact us, or engage with our digital services. This policy complies with the Privacy Act 2020.
This Privacy Policy applies to website visitors and general communications. Patient health information is covered separately under our Patient Privacy Statement.
Information We Collect
Website and Technical Information
When you visit our website, we may collect limited technical information, including:
- IP address
- Device type, browser, and operating system
- Pages visited and time spent on the website
- Cookies and anonymised usage data
This information is used to monitor website performance and improve functionality. It is not linked to patient records or clinical systems.
Enquiries and Communications
If you contact us via our website, email, phone, or online forms, we may collect:
- Your name
- Contact details
- The content of your enquiry
This information is used only to respond to your enquiry or provide requested information.
Manage My Health
Cardrona Doctors uses Manage My Health as a patient portal for enrolled patients.
Information entered or accessed through Manage My Health is handled in accordance with that system’s privacy and security controls and may form part of your patient record where applicable.
We encourage patients to review the Manage My Health Privacy Policy.
Marketing and Communications
If you provide your email address through our website or other non-clinical interactions, we may use it to send communications related to our practice, including:
- Practice updates and service information
- Appointment-related notices, reminders, and follow-ups required for the delivery of care
- Health-related information relevant to our patients
You will only receive marketing or promotional communications where you have opted in, or where permitted by law. All communications include an option to unsubscribe at any time.
We do not use patient health information for marketing purposes.
We do not sell or share personal information with third parties for their own marketing activities.
Cookies and Analytics
Our website uses cookies to support basic functionality and understand how visitors use the site.
We may use tools such as Google Analytics to collect aggregated, anonymised information, including:
- Pages visited
- Time spent on the site
- Device and browser information
Google Analytics does not collect names, contact details, or health information.
Some analytics data may be processed on servers outside New Zealand. We take reasonable steps to ensure appropriate safeguards are in place, as required by the Privacy Act 2020.
You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
Sharing and Security
We do not sell, trade, or rent personal information.
We may share limited personal information with trusted service providers (such as website hosting or IT support providers) where required to operate our digital services. These providers are required to maintain confidentiality and appropriate security standards.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.
Your Rights
Under the Privacy Act 2020, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete information
Privacy enquiries can be directed to the practice.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
Contact Us
For privacy-related enquiries, please contact:
Cardrona Doctors
Phone: 03 566 9090
Email: info@cardronadoctors.co.nz
Address: 59 Brownston Street, Wānaka 9305